Corporate Housing Specialist (Virtual, US)

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<table style="border-image: initial; height: 978.125px; border: medium none currentcolor; border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height: 34.517px;"> <td style="width: 498.35pt; border: medium none currentcolor; background: #d9d9d9; padding: 0in 5.4pt;" colspan="2" valign="top"> <h1 style="margin: 0in; break-after: auto; font-size: 14pt; font-family: 'Trade Gothic Next HvyCd', sans-serif; color: #242422; text-transform: uppercase; font-weight: normal;"><strong><span style="font-size: 18pt; font-family: Calibri, sans-serif; color: #451076;">Roles and Responsibilities  </span></strong></h1> </td> </tr> <tr style="height: 115.597px;"> <td style="width: 498.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; padding: 0in 5.4pt; border: medium none currentcolor;" colspan="2" valign="top"> <p style="margin: 3pt 0in 6pt; font-size: 10pt; font-family: 'Trade Gothic Next HvyCd', sans-serif; color: #262626; font-weight: bold;"><span style="font-size: 11pt; font-family: 'Calibri Light', sans-serif; color: windowtext; font-weight: normal;">Provides corporate housing assistance to relocating employees and external prospects, using a network of housing providers and inventory units, manages the customer experience, with maintenance request, extensions and explanation of the corporate housing process and expectations.  Establish direct communication with the relocation counselor for exceptions to the relocation policy in addition to keeping the counselor informed on the stages of the transferee’s progress on securing housing.</span></p> </td> </tr> <tr style="height: 35.2841px;"> <td style="width: 498.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; padding: 0in 5.4pt; border: medium none currentcolor;" colspan="2" valign="top"> <p style="margin: 3pt 0in 6pt; font-size: 10pt; font-family: 'Trade Gothic Next HvyCd', sans-serif; color: #262626; font-weight: bold;"><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #451076; text-transform: uppercase;">Essential Functions and Responsibilities</span></p> </td> </tr> <tr style="height: 45.6818px;"> <td style="width: 138.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; padding: 0in 5.4pt; border: medium none currentcolor;"> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;">% of time </span></strong></p> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;">(must total to 100%)</span></strong></p> </td> <td style="width: 5in; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; border: medium none currentcolor;"> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;">Description of Duty</span></strong></p> </td> </tr> <tr style="height: 80.8807px;"> <td style="width: 138.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;">25%</span></strong></p> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;"> </span></strong></p> </td> <td style="width: 5in; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 3pt 0in 1pt; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: #262626;"><span style="font-family: Calibri, sans-serif; color: windowtext;">Provide ongoing customer service on existing reservations, including resolving maintenance issues and obtaining proper approvals from the client for direct bill or billing info from the transferee. Responsible for scheduling the move-out consultation and supporting with pre-departure questions. </span></p> </td> </tr> <tr style="height: 62.2159px;"> <td style="width: 138.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;">20%</span></strong></p> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;"> </span></strong></p> </td> <td style="width: 5in; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 3pt 0in 1pt; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: #262626;"><span style="font-family: Calibri, sans-serif; color: windowtext;">Establish contact with the transferee and determine or re-confirm transferee’s temporary housing needs. Provide policy counseling if required by the client. Set expectations with transferee on the corporate housing process.  </span></p> </td> </tr> <tr style="height: 118.21px;"> <td style="width: 138.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;">20%</span></strong></p> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;"> </span></strong></p> </td> <td style="width: 5in; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 3pt 0in 1pt; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: #262626;"><span style="font-family: Calibri, sans-serif; color: windowtext;">Conveys needs/desires to Account Manager in-order to ensure that the housing options meet the EE’s housing criteria. Maintains close communication during the housing selection process to ensure that questions/concerns are responded to in a timely manner and options are not lost due to slow communications. Effectively manage escalations and minimize financial risk to the company, while ensuring client satisfaction.</span></p> </td> </tr> <tr style="height: 62.2159px;"> <td style="width: 138.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;">15%</span></strong></p> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;"> </span></strong></p> </td> <td style="width: 5in; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 3pt 0in 1pt; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: #262626;"><span style="font-family: Calibri, sans-serif; color: windowtext;">Work with the expense management/billing to ensure billing accuracy and thorough file audits post arrival and post-departure. Support with monthly utility audit function. </span></p> </td> </tr> <tr style="height: 99.5454px;"> <td style="width: 138.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 0in; text-align: center; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;">20%</span></strong></p> </td> <td style="width: 5in; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black black currentcolor; padding: 0in 5.4pt; border: medium none currentcolor;" valign="top"> <p style="margin: 3pt 0in 1pt; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: #262626;"><span style="font-family: Calibri, sans-serif; color: windowtext;">Other duties as assigned: Cross-training the Corporate Housing Coordinators, oversee Client projects as needed, act as primary client contact. Manage the collection of client-paid rent/fees. Running various reports upon request. Supporting with special audits at Account Manager’s discretion. Keep the account manager abreast of all issues/problems.  Assist with adhoc projects as needed.</span></p> </td> </tr> <tr style="height: 55.2983px;"> <td style="width: 498.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; background: #d9d9d9; padding: 0in 5.4pt; border: medium none currentcolor;" colspan="2" valign="top"> <p style="margin: 3pt 0in 0in; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: windowtext;"><strong><span style="font-size: 16pt; font-family: Calibri, sans-serif; color: #451076; text-transform: uppercase;">Qualifications and preferred skills </span></strong><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: #242422;">(Qualifications, Skills, Education or Certification Requirements, etc.)</span></p> </td> </tr> <tr style="height: 268.679px;"> <td style="width: 498.35pt; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black black; border-image: initial; padding: 0in 5.4pt; border: medium none currentcolor;" colspan="2" valign="top"> <p style="margin: 3pt 0in 1pt; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: windowtext;"><strong><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #451076; border: 1pt windowtext; padding: 0in;">Education/Certification Requirements </span></strong></p> <ul style="margin-top: 3pt; margin-bottom: 3pt;"> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: #242422;">High school diploma or equivalent. </span></li> </ul> <p style="margin: 3pt 0in; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"> </p> <p style="margin: 3pt 0in 1pt; font-size: 10pt; font-family: 'Calibri Light', sans-serif; color: windowtext;"><strong><span style="font-size: 12pt; font-family: Calibri, sans-serif; color: #451076; border: 1pt windowtext; padding: 0in;">Qualifications and Experience Requirements</span></strong></p> <ul style="margin-top: 3pt; margin-bottom: 3pt;"> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: #242422;">Strong customer service experience preferred</span></li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: #242422;">Ability to multi-task</span></li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: #242422;">Strong written and oral skills</span></li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: #242422;">Ability to follow-up and follow-through</span></li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: #242422;">Confidence and decisiveness</span></li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: #242422;">Property management skills is a plus</span></li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: #242422;">Finance experience is a plus</span></li> <li style="margin: 3pt 0in 3pt 0px; font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black;"><span style="font-size: 10pt; font-family: Calibri, sans-serif; color: #242422;">After hours availability may be required on occasion </span></li> </ul> <p style="font-size: 12pt; font-family: 'Arial Unicode MS', sans-serif; color: black; margin: 3pt 0in 3pt 0px;"> </p> <p style="margin: 0in 0in 0in 0.375in; font-family: Calibri; font-size: 10pt; color: #1c1c1e;">At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:</p> <p style="margin: 0in 0in 0in 0.375in; font-family: Calibri; font-size: 10pt; color: #1c1c1e;"> </p> <ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: #1c1c1e;"><span style="font-weight: bold; font-family: Calibri; font-size: 10pt; color: #1c1c1e;">Position Title:</span><span style="font-family: Calibri; font-size: 10pt; color: #1c1c1e;"> </span><span style="font-family: Calibri; font-size: 10pt; color: black;">Corporate Housing Specialist</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: #1c1c1e;"><span style="font-weight: bold; font-family: Calibri; font-size: 10pt;">Salary Range:</span><span style="font-family: Calibri; font-size: 10pt;"> $48,000-$53,000 USD</span></li> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: #1c1c1e;"><span style="font-weight: bold; font-family: Calibri; font-size: 10pt;">Benefits:</span><span style="font-family: Calibri; font-size: 10pt;"> Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees</span></li> </ul> <p style="margin: 0in 0in 0in 0.375in; font-family: Calibri; font-size: 10pt; color: #1c1c1e;"> </p> <p style="margin: 0in 0in 0in 0.375in; font-family: Calibri; font-size: 10pt; color: #1c1c1e;">Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.</p> <p style="margin: 0in 0in 0in 0.375in; font-family: Calibri; font-size: 10pt; color: #1c1c1e;"> </p> <p style="margin: 0in 0in 0in 0.375in; font-family: Calibri; font-size: 10pt; color: #1c1c1e;">For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.</p> <p style="margin: 0in 0in 0in 0.375in; font-family: Calibri; font-size: 10pt; color: #1c1c1e;"> </p> <ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: #1c1c1e;"><span style="font-weight: bold; font-family: Calibri; font-size: 10pt; color: black; background: white;">Artificial Intelligence Usage:</span><span style="font-family: Calibri; font-size: 10pt; color: black; background: white;"> Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. </span><span style="font-weight: bold; font-family: Calibri; font-size: 10pt; color: black; background: white;">All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.</span></li> </ul> <p style="margin: 0in 0in 0in 0.375in; font-family: Calibri; font-size: 10pt; color: black;"> </p> <ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: #1c1c1e;"><span style="font-weight: bold; font-family: Calibri; font-size: 10pt; color: black; background: white;">Vacancy Status:</span><span style="font-family: Calibri; font-size: 10pt; color: black; background: white;"> This posting reflects an existing vacancy within our organization.</span></li> </ul> </td> </tr> </tbody> </table> <p style="font-size: 10px; font-family: Portable User Interface, sans-serif; color: #000000; font-weight: normal; font-style: normal; text-align: Left;"> </p><p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.</p> <p style="margin: 0in 0in 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories. <br>  <br>It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at <a rel="noopener" href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>.  <br><br>If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at <a rel="noopener" href="mailto:HRSirva@Sirva.com" target="_blank">HRSirva@Sirva.com</a> and let us know the nature of your request and your contact information.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...